Intelligent Chatbot
Artificial Intelligence for the Masses
AI as a Solution Provider
Revolutionize your customer experience with AI-powered chatbots.
Deep Intelligence Solution
Problem:
Today a Fortune 200 customer receive close to 60% calls which are non-revenue generating.
Opportunity:
With over a decade of experience in data security and compliance, we hold certifications that include:
- Monetize it
- Aggregate customer experience across all digital channels such as Social, chat, mobile application and voice
- All calls/chats can be self service mode or auto chat mode
Holistic Intelligence Solution
Problem:
Agents need to login to multiple systems for research on Customer questions : Time consuming, No Guarantee on answers
Opportunity:
Livebot.AI can connect to multiple systems in parallel, provide single holistic view on a dashboard for
- Issues faced by customer
- How issues were resolved
- Promotions
- Recommendations on next steps
Product Insights Intelligence
Problem:
When customer calls on an issue of a product, They may be frustrated and agent needs to provide solution or convince them with offer/better solution.
Opportunity:
Learn Product insights and provide
- Cross/ Up sell
- Product Lifecycle notifications
- Increase continued customer engagement and satisfaction
Livebot.Ai
Colakin is an AI company that provides next-gen customer service solutions through its product, Livebot.AI. It uses AI, Machine Learning, and Natural Language Processing to understand and answer customer queries, thereby enhancing customer service experience.
LiveBot uses AI to handle an unlimited number of customers via email, chat, social media, and voice. It instantly addresses most Level 1 support requests and has unique features like a human-like chat interface and a real-time dashboard for control and monitoring.
- Human — It chats like a real person and learns from its interactions with customers.
- Accurate — It pulls from your real historical data to formulate appropriate responses.
- Controllable — It has a dashboard providing a real-time view and control of all its functions.
Advantages:
- Instant Response to Customer
- Hustle free operation
- Accessible via multi-channel
- New experience
Capabilities of LiveBot.AI
LiveBot is the most modern, cutting-edge technology available in the market today for the management of customer service issues, and it offers advantages which not even a highly trained staff of company representatives can provide for a business.
Faster and more accurate
Limitless number of concurrent tasks
Recommends customer tailored products and services
No customer waiting
Multiple Language Support
Customer engagement and satisfaction
Avoid Manual Work by Automation
The bottom line in demonstrating the ultra efficiency of LiveBot in handling customer service calls is to provide an understanding of how and why LiveBot is the best solution available to businesses which experience a high volume of customer calls.
- There's never any wait time before a call is answered. How much is that worth in customer satisfaction currency?
- How much does it cost to establish a Call Center, and maintain it with trained staff and all the needed equipment?
- What kind of training issues occur with Call Center staffing, and how costly is it to recruit and retain qualified staff members?
- Are your customers always able to speak to a service representative using their own native language?
- How costly is it to respond to a high volume of calls which are non revenue-generating, and which are highly repetitive in nature?
- Are you truly satisfied with your current level of Customer Satisfaction? What would it mean to your business if your Customer Satisfaction level increased significantly?
Integration Options
Self service Livebot experience
Self service web and mobile based Livebot experience
Integrate with Intelligent Virtual Assistant
Intelligent Virtual Assistant Integrate with Intelligent Virtual Assistant like Amazon echo, Google Home, Century link Auklet
Social Media Integration
Social Media Integration - Integrate with Facebook, Twitter, Slack, Skype etc..
Intelligent Voice Recognition
IVR - Intelligent Voice Recognition will analyze existing data and provide insights. Build new capability in the IVR platform which would be integrated with Bot to answer level 1 customer questions.
Live Bot Demo
Live Bot provided CenturyLink with the robust tool it needed to engage customers in the same number of chats, only with a much smaller number of agents.
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